Grills & Accessories Guarantee

5-Year Manufacturer’s Guarantee for Grills and Accessories

We take pride in crafting durable, high-quality products to enhance your grilling experience. This guarantee ensures peace of mind, providing you with support and coverage for any potential issues that may arise during normal use.

Guarantee Period

This guarantee covers your Blok grill and accessories for 5 years from the original purchase date.

What is Covered

Under this guarantee, Blok will repair or replace parts that are defective in material or workmanship at no charge. This includes, but is not limited to:

Grill body : Ensuring no rust-through, burn-through, or breakage.

Grill Tops: Replacement if broken or deteriorated due to normal use and rust-through.

Accessories: Any Blok branded accessories, such as grill tools, that exhibit defects in material or workmanship.

What is Not Covered

This guarantee does not cover:

Normal Wear and Tear: Surface scratches, discoloration, minor rust, or cosmetic blemishes that do not impact the functionality.

Improper Assembly or Installation: Any damages resulting from incorrect assembly or installation.

Improper Usage: Use of the product for anything other than its intended purpose, or using the product with non-compatible accessories.

Damage from Neglect or Lack of Maintenance: Damage from improper cleaning, failure to maintain, or storing the product in unsuitable conditions.

Firebricks

Third-Party Components: Non-Blok accessories or parts.

Conditions for Guarantee

Proof of Purchase: The original sales receipt or proof of purchase must be presented to make a claim.

Proper Use and Maintenance: Follow all assembly, usage, and maintenance instructions to avoid voiding the guarantee.

How to Make a Claim

Provide Details: Be ready to provide the purchase date and model, along with a description of the issue. Photos may be requested.

Repairs or Replacement: Blok will determine if the product qualifies for repair or replacement under this guarantee. Replacement parts or units may vary in design but will offer equivalent functionality.

Additional Terms

Shipping Costs: The customer may be responsible for shipping costs associated with the claim, based on location and repair logistics.

Limitations: This guarantee is limited to the original purchaser and cannot be transferred.

Legal Rights: This guarantee provides specific legal rights. Additional rights may vary by region, depending on local consumer protection laws.

Customer Support

If you have any questions about this guarantee or need assistance with your product, please contact our support team. We’re here to help!

Thank you for choosing Blok.

This guarantee ensures that you’re covered for any potential manufacturing issues, giving you confidence in the durability and performance of your Blok grills and accessories.