Terms of service

Last updated: 5 May 2026

These Terms & Conditions apply to the use of this website and the purchase of products from BLOK Knives. By accessing this website or placing an order, you agree to be bound by these terms.

1. About Us

BLOK Knives is a UK-based business producing grills, knives, and steel products.

For any enquiries, please contact:

Email: customerservices@weareblok.co.uk
Address: New House Farm, Belper Road, Bradley, Ashbourne, Derbyshire, DE6 1LP

2. Products

All products are described as accurately as possible. Images are for illustration purposes and may vary slightly due to materials, finishes, and handmade processes.

As many BLOK products are handcrafted, variations in finish, colour, and texture are natural and part of the product.

3. Orders

All orders are subject to acceptance and availability.

Once an order is placed, you will receive an email confirmation. This does not guarantee acceptance. BLOK reserves the right to cancel or refuse any order.

4. Pricing

All prices are listed in GBP and include VAT where applicable.

Prices may change without notice. The price charged will be the price at the time of purchase.

5. Payment

Payment must be made in full at the time of ordering.

We accept major credit and debit cards, and other payment methods as displayed at checkout.

6. Delivery

Delivery times are estimates and not guaranteed.

BLOK will make every effort to dispatch orders within the stated timeframe, but delays may occur due to production, demand, or external factors.

Risk in the product passes to the customer upon delivery.

7. Returns & Refunds

If you are a consumer, you have the right to return unused items within 14 days of receipt.

Products must be returned in original condition.

Custom or made-to-order items may not be eligible for return unless faulty.

Refunds will be processed once the item has been received and inspected.

8. Warranty & Use

Products are intended for proper use only.

Knives and grills must be used with care. BLOK accepts no responsibility for damage caused by misuse, improper handling, or failure to follow care instructions.

Knives should not be used on frozen materials, hard surfaces, or in dishwashers.